Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail with tracking and drop-off without signature. If you prefer delivery by DPS with a required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Postage fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
If you need to return an item due to damage please email us at firstname.lastname@example.org to get a 'Returns Note Number" and include details of why you need to return your item. You will need to quote your "Returns Note Number"
Your statutory rights are not affected.